Let customers message you on WhatsApp.Gojify does the rest.

Credits measure the AI work done on your behalf: replies to your customers, look-ups in your documents, tool calls such as checking a calendar, AI steps in workflows, and Copilot in your dashboard. Your team replying by hand never uses credits, and neither does sending or receiving messages. Monthly plan credits reset each month; once-off packs never expire, and plan credits are always spent first.

You are notified at 80% of your allowance and again when it is gone. Your customers are still looked after, because conversations are handed to your team rather than left unanswered. Your inbox, contacts, history and manual replies keep working normally. There is no overage billing and you are never charged for spend you did not choose.

They are two different things. Gojify is the software: the agent, the shared inbox, the automation. Meta is the delivery network, and every provider in this market pays them the same published rates. What differs is whether a provider passes that through at cost or marks it up. We pass it through, billed against your own WhatsApp Business Account so you can verify it yourself.

Often nothing, which surprises people. Any reply inside the 24-hour window after a customer messages you is free at Meta, and that covers almost all support, enquiries and bookings. If your customers message first and you do not run marketing broadcasts, your Meta bill is R0. Where Meta does charge, South African rates as at their card effective 1 July 2026 are about R0.14 per utility message and about R0.70 per marketing message. Rates change periodically, so check Meta's current card.

Almost always length or look-ups. A 20-turn thread that searches your documents on every reply does many times the work of a two-message answer. Each conversation shows its own credit total, with a breakdown in the detail panel.

Your monthly allowance is the limit. There is no overage billing: when the allowance and any extra-use credits are gone, the AI pauses and conversations go to your team.

Yes, and that is deliberate. The number is yours, connected directly to Meta. You are not renting a number from us, and the number and the customer relationships stay yours if you ever leave.

Less than you would expect, because you never do it alone. We walk the whole setup with you: connecting your own WhatsApp number, teaching the agent your business from your own documents and price lists, and testing everything in a sandbox before a single customer sees it. You go live when you are ready, not when a checklist says so, and we are still there after that. Signing up is where the work with us starts, not where it ends.

No. Every plan includes support from a real person: email on Starter, priority on Growth and Scale, and a dedicated contact on Enterprise. Day to day, Copilot sits in your dashboard to help you adjust your own setup, and when you want to change how your agent works, refine a stage or add a channel, you talk to us and we do it with you. You reach us on WhatsApp, the same way your customers reach you.

At any time, from a shared inbox. The agent steps back when a person replies, and the customer is told they are now with a human.

Yes, at any time. You keep access until the end of the period you have paid for.

Yes to both. Contacts, conversations and analytics export to CSV, and the public API extracts everything programmatically. On closure we delete your workspace and issue a certificate of deletion stating exact record counts, what was destroyed and anything retained by law.