The agent
Anyone can answer a chat. This one acts on it.
Answering is table stakes and your customers already assume it. What changes the day is an agent that quotes from your own documents, books the job and takes the payment inside the conversation.
Answering is table stakes and your customers already assume it. What changes a day is whether the reply moves anything: a quote from your actual price list, a slot held in your actual diary, a payment taken while the customer is still interested rather than a link promised for later.
How it behaves is designed rather than hoped for. A conversation sits on one stage at a time, and a stage is a complete configuration: what the agent is for at that point, and which tools it is allowed to touch. It only ever holds the tools you gave that stage, so an agent handling a complaint cannot quietly take a payment. Movement between stages runs on rules that fire when a conversation genuinely reaches a state, rather than on the model deciding it feels like the right moment.
When it answers from your documents it says which document it used, so a wrong answer is traceable to a wrong page rather than to an unexplainable machine. And it cannot be talked out of its instructions, which is a question worth asking of anything you point at your customers.
An agent that acts
It answers in seconds, then does the thing: quotes, books, collects, and writes what it learned onto the customer's record.
Stages
Design how the agent behaves at each point of a conversation, so an enquiry, a booking and a complaint are each handled on purpose.
Transitions
Rules that move a conversation onward the moment it earns it, so routing follows what actually happened rather than the agent's mood.
Knowledge base
Upload your price lists, policies and manuals, and the agent answers from them and tells you which document it used.
Custom API tools
Growth+Point the agent at your own booking system, stock file or CRM so it can check real information and act on it inside the chat.
Connected apps
Growth+Reach the tools your team already runs, Slack today, with no third-party integration platform sitting in your data path.
Payments in the chat
Send a payment request through your own PayFast account and the confirmation lands back in the thread.
Guardrails you can see
The agent cannot be talked out of its instructions, and it only ever holds the tools you gave the stage it is on.