Channels
Your customers reach you wherever they already are.
People do not adopt a new app to talk to a business. They use the one already on their phone, so Gojify meets them there and puts every conversation behind a single customer record.
Nobody installs an app to ask a shop whether something is in stock. They use what is already on their phone, which in South Africa overwhelmingly means WhatsApp, and they expect an answer at the speed a person texts rather than the speed a business replies.
Gojify meets them there on your own number, connected through the official WhatsApp Business API, alongside a widget on your own site and Telegram. The part that matters is not the list, it is that all of it lands behind one customer record and one agent. A separate bot per channel keeps a separate memory, which is how the same person becomes two strangers and has to explain themselves twice.
Meta's 24-hour reply window is tracked for you, so the platform reaches for an approved template only when it actually has to. That is a cost decision as much as a convenience one. Instagram, Facebook Messenger, Google Calendar, Drive and Sheets, and voice notes are built and awaiting external review, so they are deliberately not listed as available here. Ask us where they stand.
Communication channels
Your customers reach you wherever they already are, and every conversation lands in one place behind one customer record.
Your own WhatsApp number
Connected through the official WhatsApp Business API, so the number, the customers and the relationships stay yours if you ever leave.
Web chat widget
A chat widget on your own website, staffed by the same agent, with nothing for the visitor to install or sign up for.
Telegram
Point a Telegram bot at the same agent and the same inbox, with no approval queue and nothing extra to configure.
Multiple numbers
Run sales and support on separate numbers, each landing in its own starting point, without running two systems.
The free reply window, handled
The platform tracks Meta's 24-hour window for you and reaches for an approved template only when it has to.