No black box
Every action, every cost, on one screen.
Automation you cannot inspect is a liability rather than a saving. Everything the agent does is visible, costed and written to a log nobody can quietly change.
Automation you cannot inspect is a liability rather than a saving. The question is never whether the agent replied. It is what it did, what it cost, and whether you would have done the same.
Every conversation carries its own credit cost, updated live, so the AI spend is a number you watch rather than a surprise at month end. Analytics cover volumes, response times, where conversations end and what each one cost, over whatever period you choose. And every action, whether a person took it or the agent did, is written to a log that nobody can quietly change or delete, us included.
That last part is the one worth checking on any platform you consider. An audit trail that the vendor can edit is a record of what the vendor wants you to see.
Analytics
Volumes, response times, where conversations end and what each one cost, over any period you choose.
Live cost per conversation
Every conversation carries its own credit cost, updated live, so AI spend is never a surprise at month end.
An audit log that cannot be edited
Every action, by a person or by the agent, written to a log that nobody can quietly change or delete.
Alerts
Get told about the things that need a person, by email or into Slack, rather than finding out from the customer.
Export anything
Contacts, conversations and analytics all export to CSV whenever you want them.